Refund policy

Returns

Changed your mind? We accept returns and exchanges within 14 days of delivery.

Conditions of return

• Lockers must be unused, unassembled, and in the original packaging. We can't accept returns of lockers that have been assembled or taken apart.

• Smaller items, such as Hangers, Baskets, Ledges, Storyboard, Buttons or Wordbits, so long as they are unused and in the original packaging.

• Return shipping is at your cost (we'll arrange the collection).

• Refunds are processed within 3 working days once your return arrives back with us.

• Sale items can be returned within the cooling-off period but are refunded at the price you paid.

Exchanges and colour swaps

If you'd like to change your color, please let us know as soon as possible. If you order hasn't shipped we will do our best to change it before it is collected by the courier. If you order has been collected then the process is the same as a return. Once your original product arrives back with us safely, we'll send out your new choice. You'll just need to cover the return shipping and the delivery of the new product.

Please note: Lockers that have been assembled and then deconstructed are not eligible for exchange or colour swaps.

Damage or defects

If your order arrives with a fault or imperfection, please email us photos at hello@mustardmade.com and we'll be here to help. Wherever possible we'll replace the part (rather than the whole product) to limit waste and make you happy!