Work with us

Customer Service Specialist | Location: Newcastle, NSW

A little bit about us
Hello, we’re Mustard and we make colourful furniture designed to bring joy to everyday spaces. We’re a growing, design-led brand selling direct to customers around the world, alongside an expanding B2B channel.

Our Happiness team is right at the heart of the customer experience. They help customers choose the right product, solve problems when something doesn’t go to plan and make sure every interaction feels thoughtful, practical and very Mustard.

As we continue to grow, so does the number of customers reaching out to us. We’re looking for another lovely human to join the team in Newcastle and help us continue delivering the level of service our customers know us for.

The Role
Mustard is looking for a Customer Service Specialist to join our global team.

This is a hands-on customer support role, working across email, chat, social media and other customer channels. You’ll help customers with everything from choosing the perfect piece of Mustard to order questions, deliveries, returns, damages and those slightly trickier situations where a little extra problem-solving is needed.

You’ll work closely with our Head of Customer Happiness and Senior Happiness Hero in Australia and the rest of the Happiness team, while being part of a wider global team across Australia and the UK.

This role is perfect for someone who genuinely enjoys helping people, communicates beautifully and likes working things out. You don’t need to know everything on day one. We’ll teach you our products, systems and ways of working, but you’ll need curiosity, good judgement and a real willingness to learn.

What’s in it for you?
💡 The chance to be part of a team in a company that’s scaling fast
🌍 Work on exciting projects that directly impact customers around the world
🤝 Collaborate with passionate teams who love what they do
🚀 Be part of a growing business where your ideas can shape how we do things

What you’ll be doing

Deliver five-star customer support

• Support customers across email, chat, social media, SMS and phone with kindness, clarity and a solutions-focused approach.
• Help with product questions, orders, deliveries, returns, damages and general customer enquiries.
• Take responsibility for customer conversations and keep people informed through to resolution.
• Follow clear guidance and know when to ask for help with more complex situations.

Build your Mustard knowledge

• Learn our products inside out so you can give customers accurate, confident and practical advice.
• Build your understanding of how orders, warehouses, couriers and our wider business work.
• Take part in training, ask questions and use feedback to keep developing your confidence.
• Share useful customer feedback and recurring questions with the wider Happiness team.

Work brilliantly with the team

• Work closely with your Happiness teammates across Australia and the UK to keep customer support running smoothly.
• Collaborate with other Mustard teams, warehouses and couriers when you need information or support to resolve a customer query.
• Help the team during launches, promotions and our busiest trading periods.
• Bring a kind, practical and collaborative approach to the way you work.

Use systems and tools with care

• Complete order updates, replacements, refunds and other customer support tasks accurately.
• Keep customer information and notes clear and up to date.
• Build confidence working alongside AI, automation and the tools that help us support customers efficiently.
• Flag recurring issues, customer frustrations or gaps in our information so the wider team can improve them.

Hello, is it you we’re looking for?

You already have some experience in customer service, ecommerce, retail or hospitality, or you might simply be someone who is brilliant with people and ready to build those skills.

You are:

• A genuinely kind and helpful communicator
• Calm and practical when solving problems
• Comfortable writing clear, thoughtful messages
• Organised and able to manage competing customer enquiries
• Curious and happy to learn new products, systems and processes
• Confident asking questions when you’re unsure
• Comfortable working with technology and learning new tools
• Comfortable working across time zones, flexing your hours around internal meetings or workload when needed, and pitching in with a good attitude during our busier periods
• Someone who enjoys working as part of a team

You don’t need years of customer service experience or to arrive knowing exactly how ecommerce works. We care more about your attitude, communication and ability to learn.

How we work
We’re collaborative, practical and kind.

We believe in getting better every day, in small, meaningful ways. We care about doing good work, supporting each other and building something we’re proud of. Ideas are welcomed, ownership is shared and progress is steady.

This is an opportunity to shape an important part of the customer experience within a growing brand that values creativity, clarity and care.

The important stuff

HOME 🏡
Flexible working hours
Hybrid office schedule (3 days in-office)
Paid personal + carers leave

WORK 💛
Listed in the AFR Fastest Growing Companies in Australia in 2025
Named in The Sunday Times Best Companies to Work For 2025
Competitive salary, depending on experience
Colourful office space in Newcastle, NSW
Your own personal and professional development budget
Listed in The Times Fastest Growing Companies in the UK in 2023
#3 in The Times Best Companies To Watch Out For 2022
Immediate start to the right candidate

PLAY 👯
20 days holiday (plus public holidays)
Plus an extra day for your birthday!
Regular team lunches & creative socials
50% team discount on Mustard products

If you like the sound of the role, we’d love to hear from you. Send an email to Taryn at jointheteam@mustardmade.com with your CV and a little bit about you. Please note, the closing date for applications is 25th September 2026.

Want some bonus points? Let us know your favourite locker and why.

We highly encourage people of all cultures, ethnicity, abilities and sexual orientation to apply. If you don’t meet all of the criteria, we still highly encourage you to apply and tell us why you think you’re the right person for the job.

Newcastle, NSW | Full-time

About Mustard Made
Hello, we’re Mustard and we make colourful furniture designed to bring joy to everyday spaces. We’re a growing, design-led brand selling direct to customers around the world, alongside an expanding B2B channel.

We’re still growing, and with that growth comes more complexity. Our Finance team plays an important role in helping us understand how the business is performing, make confident decisions and build the systems and processes we need for what comes next.

We’re looking for a Management Accountant to join our Newcastle team and help us do exactly that.

The Role
This is a hands-on Management Accountant role sitting at the heart of Mustard’s Finance team.

You’ll oversee our monthly management accounting cycle, bringing together financial information across two legal entities, multiple regions and multiple currencies to give the business a clear and reliable view of performance.

You’ll work closely with our Head of Finance and Finance + Operations Analyst, taking responsibility for the quality of our month-end reporting while helping improve forecasting, financial analysis, controls and the way our Finance function works.

This role will suit someone who enjoys the technical side of accounting but also wants to understand the business behind the numbers. You’ll be joining at a point where there is plenty already in place, but lots of opportunity to make things simpler, clearer and better.

What’s in it for you?
💡 The chance to be part of a team in a company that’s scaling fast
🌍 Work on exciting projects that directly impact customers around the world
🤝 Collaborate with passionate teams who love what they do
🚀 Be part of a growing business where your ideas can shape how we do things

What you’ll be doing

Management accounting + reporting

• Month-end close: Oversee the accurate and timely month-end close across our two entities, reviewing journals, accruals, reconciliations and supporting information to ensure the numbers are complete and reliable.
• Consolidated reporting: Bring together financial results across our Australian and UK entities, ensuring multiple currencies are accurately reflected and giving the business a clear consolidated view of performance.
• Management reporting: Prepare clear and meaningful monthly management accounts and reporting that help the Leadership Team understand what is happening in the business and why.
• Variance analysis: Analyse performance against budget, forecast and prior periods, identifying meaningful movements and providing useful financial commentary.

Financial analysis + planning

• Financial analysis: Analyse performance across regions, channels, products and other relevant areas to identify trends, risks and opportunities.
• Budgeting + forecasting: Support the budgeting and forecasting process, reviewing assumptions, preparing financial information and helping improve forecasting accuracy over time.
• Profitability: Improve visibility of profitability across the business, helping us better understand where we make money and what is driving changes in performance.
• Commercial support: Provide financial analysis for business cases, investments and other commercial decisions, helping teams make informed choices.

Finance systems + improvement

• Reporting systems: Maintain and improve the systems and reporting structures that support management accounting and consolidated reporting.
• Process improvement: Look for practical ways to simplify and automate finance processes, reducing manual work without losing accuracy or appropriate oversight.
• Finance integration: Work closely with our Finance + Operations Analyst to make sure operational finance, systems and month-end reporting work effectively together.
• Ways of working: Help build clear, scalable finance processes that can keep pace as Mustard continues to grow.

Financial controls + compliance

• Financial controls: Maintain and improve key accounting controls, resolving issues and helping protect the accuracy and reliability of our financial information.
• Year-end + audit: Support statutory reporting, year-end requirements and audit preparation across our entities.
• Tax + compliance: Support tax and financial compliance requirements across multiple jurisdictions, working with our Head of Finance and external advisors where specialist input is needed.

Collaboration

• Business partnership: Build trusted relationships across Mustard, helping teams understand financial information and use it more effectively.
• Finance team: Review and support work completed by our Finance + Operations Analyst, sharing knowledge and helping build capability within the team.
• External partners: Work effectively with accountants, tax advisors and other external finance partners across our regions.

Hello, is it you we’re looking for?

You’re a capable accountant who enjoys understanding how a business really works, not simply producing the numbers.

You’ll bring:

• CA, CPA, ACCA or CIMA qualification, or be well progressed towards qualification.
• Experience in a Management Accountant or Assistant Management Accountant role.
• Solid month-end and management reporting experience.
• Experience working across multiple entities, with consolidation experience highly regarded.
• Confidence working with multiple currencies and understanding the impact of foreign exchange on financial reporting.
• Strong analytical skills and the ability to explain financial information clearly.
• Good systems capability and confidence learning how information moves between finance and operational systems.
• A practical, curious approach to solving problems and improving how things work.
• Clear communication and a collaborative way of working.

Experience in retail, wholesale, manufacturing or ecommerce would be useful, but it isn’t essential. We’re growing quickly, so things will continue to change. You don’t need to have every answer on day one, but you should enjoy learning, improving and helping build something that works better tomorrow than it does today.

How we work
We’re collaborative, practical and kind.

We believe in getting better every day, in small, meaningful ways. We care about doing good work, supporting each other and building something we’re proud of. Ideas are welcomed, ownership is shared and progress is steady.

This is an opportunity to shape an important part of Finance within a growing brand that values creativity, clarity and care.

We value clear communication, practical solutions, curiosity and people who are happy to get into the detail when it matters.

Salary
$110,000-$120,000 + superannuation

HOME 🏡
Flexible working hours
Hybrid office schedule (3 days in-office)
Paid personal + carers leave

WORK 💛
Listed in the AFR Fastest Growing Companies in Australia in 2025
Named in The Sunday Times Best Companies to Work For 2025
Competitive salary, depending on experience
Colourful office space in Newcastle, NSW
Your own personal and professional development budget
Listed in The Times Fastest Growing Companies in the UK in 2023
#3 in The Times Best Companies To Watch Out For 2022
Immediate start to the right candidate

PLAY 👯
20 days holiday (plus public holidays)
Plus an extra day for your birthday!
Regular team lunches & creative socials
50% team discount on Mustard products

If you like the sound of the role, we’d love to hear from you. Send an email to Taryn at jointheteam@mustardmade.com with your CV and a little bit about you. Please note, the closing date for applications is 25th September 2026.

Want some bonus points? Let us know your favourite locker and why.

We highly encourage people of all cultures, ethnicity, abilities and sexual orientation to apply. If you don’t meet all of the criteria, we still highly encourage you to apply and tell us why you think you’re the right person for the job.