Delivery + Returns

Our products ship from our Sydney warehouse. Delivery costs are shown at checkout using live quotes, so you'll only ever pay the most accurate rate for your order and location.

• You'll receive a shipping confirmation and tracking link once your order is on its way.
• Please double-check your address — re-delivery fees may apply if it's incorrect.
• All our orders are sent as authority to leave standard so if you are not home couriers may leave your order in a safe place. If you'd prefer a signed-for delivery, let us know right after purchasing.
• We can't deliver to PO Boxes or Parcel Lockers.

Delivery times for Christmas

Our warehouse will be dispatching your orders throughout the festive season. Please note that our expected dispatch window throughout December + the holiday period is between 1-7 working days.

Please allow 1–7 working days for your order to be prepared and dispatched from our warehouse. Delivery times will vary depending on where you’re based, but generally, your order will arrive within 2–15 working days from the date it's dispatched.  Rural or remote addresses may need collection from a nearby depot if door-to-door isn't possible.

You'll receive tracking details for your order once it’s being prepared so you can follow it every step of the way.

Australian order cut off + closure dates

• Last orders for delivery to Western Australia and Northern Territory - Wednesday 26th November

• Last orders for delivery to Regional/Rural South Australia, Tasmania NSW and Queensland - 3rd December

• Last orders for delivery in local metro deliveries of capital cities on the East Coast - 11th December

Apartments and flats

We can't guarantee door-to-door delivery for apartments or flats, especially in larger buildings or complexes. In most cases, couriers will do their best to deliver as close to your door as possible. However, they may leave your order in a lobby, reception area, or mail room if they consider it safe to do so.

If the courier is unable to find a safe place to leave your delivery, they may leave a card with instructions for redelivery or pickup, or contact you directly for further instructions.

International shipping

We also ship from the US, UK, and Europe. If you're browsing from overseas, visit the store closest to you. For custom quotes (outside these regions), email us at hello@mustardmade.com

Pre-orders

Pre-order means you place the order now, for delivery in a little while. The product will be marked as 'pre-order' and show the expected dispatch date. We update these regularly so you'll know when to expect it.

You will receive an order confirmation at the time of purchase then a shipping notification when your order is dispatched. Due to the high numbers of orders we ship when we do pre-orders it may take a few days for the order to be collected and the tracking to start showing action. Nothing to worry about! If you order ONLY pre-order items your items will be sent when the stock arrives.

If you order pre-order and in-stock items, to save you additional shipping costs, we will wait until everything is in stock and then send it all at once.

If you would like your in stock items sooner please put them through as a separate order.

Returns

Changed your mind? We accept returns and exchanges within 14 days of delivery.

Conditions of return

• Lockers must be unused, unassembled, and in the original packaging. We can't accept returns of lockers that have been assembled or taken apart.
• Smaller items, such as Hangers, Baskets, Ledges, Storyboard, Buttons or Wordbits, so long as they are unused and in the original packaging.
• Return shipping is at your cost (we'll arrange the collection).
• Refunds are processed within 3 working days once your return arrives back with us.
• Sale items can be returned within the cooling-off period but are refunded at the price you paid.

Exchanges and colour swaps

If you'd like to change your colour, please let us know as soon as possible. If you order hasn't shipped we will do our best to change it before it is collected by the courier. If you order has been collected then the process is the same as a return. Once your original product arrives back with us safely, we'll send out your new choice. You'll just need to cover the return shipping and the delivery of the new product.

Please note: Lockers that have been assembled and then deconstructed are not eligible for exchange or colour swaps.

Damage or defects

If your order arrives with a fault or imperfection, please email us photos at hello@mustardmade.com and we'll be here to help. Wherever possible we'll replace the part (rather than the whole product) to limit waste and make you happy!

For full details, read our Returns Policy.