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Shipping + Returns

Shipping

Our products are shipped from our Sydney warehouse. 

We use 'live quoting' which means you are charged accurately based on where you are, what you order + which carrier will give the best rate.

You will be sent confirmation of shipping + be able to track your delivery.

Please carefully check your address is correct as a re-delivery fee may be charged if the address is incorrect. 

The courier will be able to leave the parcel in a suitable place if you are not home (please let us know if this doesn't work for you immediately after purchasing + we can arrange a signed for delivery).

We cannot deliver to PO Box addresses.

 

Delivery time

Please allow up to 2 working days for order processing in addition to the estimated delivery times.

 

Rural + Remote

If you are in a rural or remote area we cannot guarantee door-to-door delivery. If the carrier is unable to deliver to your chosen address you will be contacted + given a pick up location.

 

International Shipping

We only ship from Australia to Australian addresses as standard.

If you are in New Zealand our stockists will be happy to help you.

Visit www.mustardmade.co.uk if you are in the UK or Europe.

Please send us an email to hello@mustardmade.com if you'd like to request an international delivery to another country + we can see what we can do!

 

Returns

We are sure that you will love your Mustard Locker but if you change your mind we can accept a return within 14 days of purchase if the product is unopened + has not been assembled. We are unable to offer a refund or exchange after this period.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We advise you to use a trackable shipping service or purchase shipping insurance as we can not process a refund until we receive your returned item. 

Our returns policy is applicable to products purchased from www.mustardmade.com only. If you purchased from a stockist, please contact them directly.

Please email hello@mustardmade.com for returns.

 

Damage or defects

Each part of your locker is carefully created by passing the metal through various stages, from one pair of hands to another. From time to time there may be imperfections or damages that happen in transit. If you discover an imperfection that you are not happy with, please email us photographs at hello@mustardmade.com + we will do our best to fix it.

Our aim will be to replace the part (rather than the whole product) where possible, to limit waste + to make you happy!

 

Feedback

As our lovely customers, we are always happy to hear your feedback. Feel free to get in touch to let us know what you think! 

hello@mustardmade.com

 

Becca + Jess