We'd love to be friends

We promise to only send you good stuff, nobody likes spam!

No Thanks

Shipping + Returns

Shipping

Our products will be shipped from Sydney to you. 

We use 'live quoting' which means you are charged accurately based on where you are, what you order + which carrier will give the best rate.

You will be sent confirmation of shipping + be able to track your delivery.

Please carefully check your address is correct as a re-delivery fee will be charged if the address is incorrect. 

The courier will be able to leave the parcel in a suitable place if you are not home (please let us know if this doesn't work for you after purchasing + we can arrange a signed for delivery).

Delivery dates

Please allow up to 2 working days for order processing in addition to the estimated delivery times.

Rural + Remote

If you are in a rural or remote area we cannot guarantee door-to-door delivery. If the carrier is unable to deliver to your chosen address you will be contacted and given a pick up location.

International Shipping

At this stage we only ship to Australia, if you are in New Zealand our stockists will be happy to help you. We will be launching in the UK in September + shipping across Europe from there.

Please send us an email to hello@mustardmade.com if you'd like to request an international delivery.

Returns

If you change your mind and  haven't opened the packaging we will happily accept a return. If it has been opened, we only accept refunds in the case of damage or defects. (See below)

Returns applicable to products purchased from www.mustardmade.com only. If you purchased from a stockist, please contact them first. 

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.

To return your product, you should mail your product to:

Unit 2, 1 Oakdale Close, Horsley Park, NSW 2175

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

We advise you to use a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Damage or defects

Each part of your locker is carefully created by passing the metal through various stages, from one pair of hands to another. From time to time there may be slight imperfections. If you discover an imperfection you are not happy with, please email us photographs at hello@mustardmade.com and we will do our best to fix it.

Our aim will be to replace the part (rather than the whole product) where possible, to limit waste and to make you happy. 

Feedback

As our lovely customers, we are always happy to hear your feedback. Feel free to get in touch to let us know what you think! 

hello@mustardmade.com

 

Becca + Jess