order cut off + closure dates
Hoping to bring a locker home for Christmas? We'd love to help! Lockers make a great gift, since they'll last for years to come. To help yours get down the chimney in time, we’ve got some important dates for you to pop into your diary.
For delivery before Christmas:
- WA and NT - order by Tuesday 26th November
- Regional/Rural SA, NSW and QLD - order by Tuesday 3rd December
- Metro deliveries in capital cities - order by Wednesday 11th December
Our warehouse will be dispatching your orders until 20th December and then having a little break! We will be back to regular dispatching from Thursday 2nd Jan 2025.
Please allow up to 7 working days for your order to be prepared and dispatched from our warehouse.
shipping
Our products are shipped from our Sydney warehouse.
We use 'live quoting' which means you are charged accurately based on where you are, what you order + which carrier will give the best rate.
You will be sent confirmation of shipping + be able to track your delivery.
Please carefully check your address is correct as a re-delivery fee may be charged if the address is incorrect.
The courier will be able to leave the parcel in a suitable place if you are not home (please let us know if this doesn't work for you immediately after purchasing + we can arrange a signed for delivery).
We cannot deliver to PO Box addresses.
delivery times
During the busy festive period, dispatch and delivery will take a little longer than usual. Please allow up to 7 working days for your order to be prepared + dispatched from our warehouse. Delivery times will vary depending on where you're based, but generally, this is between 2-15 working days from the date of dispatch.
rural + remote
If you are in a rural or remote area we cannot guarantee door-to-door delivery. If the carrier is unable to deliver to your chosen address you will be contacted + given a pick up location.
apartments + flats
If you are in an apartment or flat complex we cannot guarantee door-to-door delivery. If you live in a large apartment/flat complex the courier may leave your order it in a lobby, reception or mail room area if it safe to do so.
If the courier is unable to leave your order somewhere they consider to be safe, they may leave a card or contact you directly for further instructions.
We always do our best to pass on any notes our customers share with us, however, we cannot promise that additional instructions will be followed by couriers on the ground.
international shipping
We ship from four locations around the world:
If you would like a custom shipping quote to another country, drop us a line on hello@mustardmade.com Let us know your full address + what you'd like to order.
Browsing from New Zealand? Our stockists will be happy to help.
pre orders
It's pretty exciting when we have new stuff on the way + we like to make sure you don't miss out on what you want! Pre order means you place the order now, for delivery in a little while. The product will say 'pre order' in the description + also the expected dispatch date. We update these regularly so you'll know when to expect it.
You will receive an order confirmation at the time of purchase then a shipping notification when it dispatches. Due to the high numbers of orders we ship when we do pre orders it may take a few days for the order to be collected and the tracking to start showing action! Nothing to worry about!
Of course, the world is quite unpredictable right now so we'll let you know if anything changes along the way. Shipping times are understandably slower than usual particularly inter-state, (we ship from Sydney)
If you order ONLY pre order items
Your items will be sent when the stock arrives.
If you order pre order + in stock items
In order to save you additional shipping costs we will wait until everything is in stock, then send it all at once. If you would like your in stock items sooner please put them through as a separate order.
returns
We are sure you will love the Mustard goodies you’ve brought into your life, but if for some reason you’re not completely happy we accept returns and exchanges within 30 days of purchase.
Conditions of Return:
All products must be unused, unassembled and in the original packaging to be eligible for return or exchange. Flatpack furniture is a wonderful thing (we love it!) but if the product has been fully or partially assembled we, unfortunately, are not able to accept the return of your locker.
Smaller items, such as Hangers, Baskets or any extras, can be returned or exchanged within 30 days of purchase so long as they are unused and in the original packaging.
You will be responsible for return postage costs or exchange postage costs. We will arrange the collection and shipping for you and once your return is received and inspected, your refund (less any shipping costs) will be automatically applied to your original method of payment, within 3 working days.
For any questions or to request a return, please email hello@mustardmade.com and one of our lovely team members will guide you through the process.
Please note: only full priced items may be refunded, sale items cannot be refunded.
Our returns policy is applicable to products purchased from mustardmade.com only.
If you purchased from a stockist, please contact them directly.
damage or defects
Each part of your locker is carefully created by passing the metal through various stages, from one pair of hands to another. From time to time there may be slight imperfections. If you discover an imperfection you are not happy with, please email us photographs at hello@mustardmade.com and we will do our best to fix it. Our aim will be to replace the part (rather than the whole product) where possible, to limit waste and to make you happy!
feedback
As our lovely customers, we are always happy to hear your feedback. Feel free to get in touch to let us know what you think!
